Contact Us

We are based in Texas and provide services on a local leval as well as national and to certain international regions.

Company Web Site:  www.thrax.com
Customer Support Portal:  support.thrax.com

General Information:  info@thrax.com or support.thrax.com
Sales and Marketing:  sales@thrax.com or support.thrax.com
Customer Support:  support@thrax.com or support.thrax.com
Accounting Dept.:  accounting@thrax.com or support.thrax.com
Human Resources:  hr@thrax.com

After-Hours Urgent Requests:  support@thrax.com or support.thrax.com or call numbers listed below.

TalkSwitch Sales and Information: talkswitch@thrax.com

Austin, Texas:  1.512.275.6748

Dallas, Texas:  1.214.716.5020

San Antonio, Texas:  1.210.881.0775

Toll Free (US):  1.877.99.THRAX (84729)


Toll Free Fax (US): 1.888.876.6460

For customers who subscribe to our Managed Services product and wish to contact the Help Desk, please request your help desk toll free phone number from your account manager or support@thrax.com.

Mailing Address

In order to properly route postal mail to the correct destination, we ask that you request an address by providing us with the contact, department and/or geographical location, in an email to info@thrax.com.  We have mailing addresses in more than one city.

Help us to preserve our planet's natural resources, by sending correspondence to us electronically, when possible.  We support a number of document images internally, including the PDF format.

Please feel free to request more information by contacting your account manager or sending your request by email to info@thrax.com.

For General Delivery, please use the following address:

Hours of General Operations

Monday thru Friday 09:00 a.m. - 05:00 p.m. CST
Closed Saturday and Sunday

We observe standard U.S. holidays.

For after hours, weekend or holiday service, contact your account manager for instructions on how to get service.