Contact Us

We are based in Texas and provide services on a local leval as well as national and to certain international regions.

General Information:  info@thrax.com
Sales and Marketing:  sales@thrax.com
Customer Support:  support@thrax.com
Human Resources:  hr@thrax.com

After-Hours Urgent Requests:  support@thrax.com

Company Web Site:  www.thrax.com
Online Sales Web Site:  http://storefront.thrax.com

TalkSwitch Sales and Information: talkswitch@thrax.com

Broadband Sales and Support:  covad@thrax.com
Broadband Online Pre-Qualification and Orders:  http://covad.thrax.com


Austin, Texas:  1.512.275.6748

Dallas, Texas:  1.214.774.4429

San Antonio, Texas:  1.210.858.5776

Mailing Address

In order to properly route postal mail to the correct destination, we ask that you request an address by providing us with the contact, department and/or geographical location, in an email to info@thrax.com. 

Help us to preserve our planet's natural resources, by sending correspondence to us electronically, when possible.  We support a number of document images internally, including the PDF format.  We can also support EDI for high volume transactions. 

Please feel free to request more information by contacting your account manager or sending your request by email to info@thrax.com.

For General Delivery, please use the following address:

Hours of General Operations

Monday thru Friday 09:00 a.m. - 05:00 p.m. CST
Closed Saturday and Sunday

We observe standard U.S. holidays.

For after hours, weekend or holiday service, contact support@thrax.com for assistance.  (Special fees will apply for this type of service)

Need Urgent Help During Off-Hours, Weekends, Nights?

No problem!  Registered clients may use their own dedicated "Hot-Line" email address as another method to get fast help from your assigned on-call engineers, during off-hours, weekends and holidays.