Contact Us

We are based in Texas and provide services on a local leval as well as national and to certain international regions.

General Information:  info@thrax.com
Sales and Marketing:  sales@thrax.com
Customer Support:  support@thrax.com
Human Resources:  hr@thrax.com

After-Hours Urgent Requests:  support@thrax.com

Company Web Site:  www.thrax.com
Online Sales Web Site:  http://storefront.thrax.com

TalkSwitch Sales and Information: talkswitch@thrax.com

Broadband Sales and Support:  covad@thrax.com
Broadband Online Pre-Qualification and Orders:  http://covad.thrax.com


Austin, Texas:  1.512.275.6748

Dallas, Texas:  1.214.716.5020

San Antonio, Texas:  1.512.275.6748

Toll Free (US):  1.877.99.THRAX (84729)


Toll Free Fax (US): 1.888.876.6460

Mailing Address

In order to properly route postal mail to the correct destination, we ask that you request an address by providing us with the contact, department and/or geographical location, in an email to info@thrax.com. 

Help us to preserve our planet's natural resources, by sending correspondence to us electronically, when possible.  We support a number of document images internally, including the PDF format.

Please feel free to request more information by contacting your account manager or sending your request by email to info@thrax.com.

For General Delivery, please use the following address:

Hours of General Operations

Monday thru Friday 09:00 a.m. - 05:00 p.m. CST
Closed Saturday and Sunday

We observe standard U.S. holidays.

For after hours, weekend or holiday service, contact support@thrax.com for assistance.  (Special fees will apply for this type of service)

Need Urgent Help During Off-Hours, Weekends, Nights?

No problem!  Registered clients may use their own dedicated "Hot-Line" email address as another method to get fast help from your assigned on-call engineers, during off-hours, weekends and holidays.